Refund policy

Return and Refund Policy

When purchasing please ensure you check the make, model, year and version of your vehicle against our product information, many vehicles have variations based on their configuration and we cannot always immediately replace items for complex vehicles such as pick-up trucks. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@weathertechch.com. Please note that returns will need to be sent to the following address: c/o Mauwi Enterprises SA, MS:Direct, Spühlstrasse 4, St. Gallen, CH-9016.

Please include your purchase/invoice number and the return label is already available on your invoice/receipt. Please ensure that you have confirmation from us before you return the goods. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@weathertechch.com

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like custom products (such as special orders), and opened cleaning care liquids (such as spray products). Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or vouchers. In the case of the Car Covers each is custom cut and sewn to your vehicle's make, model and year, therefore we cannot accept returns for Car Covers once an order has been placed.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union (we do not ship outside Switzerland at this time), you have the right to cancel or return your order within 14 days, for any reason, and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@mauwi.com.